Frequently asked questions
What is the return policy?
You have a 14-day money-back guarantee,
provided the product is unopened.
We want every customer to be completely satisfied with their purchase. If this is not the case, please let us know, and we will work together to find a solution.
Are some purchases final?
We cannot accept returns for certain items. This will be clearly indicated before purchase.
When will I receive my order?
We do our best to ship your order as quickly as possible. Once your order has been shipped, you will receive an email with more information. Delivery time depends on your location.
Where are your products made?
Our products are handmade in the Netherlands. We carefully select our production partners (Balmain) to ensure that our products are of high quality and fairly priced.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always see the shipping costs before you check out. We charge a standard shipping fee of €7.95, and orders over €75 qualify for FREE shipping.